EAP Phone Number

(602) 534-5433


Employee Assistance Program (EAP)

Employee Assistance Program (EAP) & Work/Life Services

Most of us have times in our lives where situations, problems or difficulties affect our personal lives and perhaps our effectiveness on the job.  The City understands and encourages you to utilize your Employee Assistance Program (EAP).  Employees and their household members can get professional counseling and work/life services in areas such as Elder Care.  This benefit is paid for by the City and FREE to the employee and household members.  

Call an EAP Counselor 24/7 at (602) 534-5433 

Use the EAP website to find resources, tools and information at members.MHN.com.  Use the Company Code phoenixeap to sign in.

Fire Department employees should contact AETNA EAP at 1 (888) 238-6232, Password 4PHXFIRE

Some EAP highlights:

  • Support by phone, web-video or face-to-face is provided by licensed clinicians for help coping with stress, anxiety, grief, family/relationship issues and other emotional health issues.
  • Anonymous telephonic coaching program for anger self-management.
  • Interactive e-learning programs packed with strategies and tips you can use  to make strides in personal finance, and stress management.
  • Broad-ranging work & life services that can help with elder care issues, child care, debt counseling, recover from identity theft or just balance everything on your to-do list.

Behavioral Health Coverage or Provider Questions?

Call the City's full-time on-site representatives from Cigna and BlueCross/BlueShield.

Kellee Maxwell, BCBS:  (602) 534-5165              Linda Sawyer, Cigna:  (602) 495-5724

Need Financial Planning Advice for Retirement?

Call the local Nationwide Retirement Services office to schedule a personal appointment:  (602) 266-2733.

Legal Problems?

Are you enrolled in the ARAG Legal Plan?  If yes, call 1-800-247-4185 Monday - Friday 6 am to 6 pm CST.  If you aren't enrolled in ARAG, call the EAP at (602) 534-5433. 

For Supervisors

The Employee Assistance Program is available as an additional management tool in improving job performance issues.  It is not, however, a substitute for normal administrative or disciplinary procedure.  For referral information or other questions, please contact your Human Resources Supervisor, Officer or Liaison.   Fire Department Supervisors contact Rick Canfield, (602) 358-3972.  When possible, Supervisor Referrals to an EAP counselor should be made on City time (limited to three sessions on City time).  Licensed and certified mental health professionals provide services.

When there is a CRISIS (critical incident, accident, death of employee, other workplace trauma), the EAP offers Crisis Intervention and Support.  Contact the Benefits Office at 602-262-4777, your Human Resource representative or MHN Management Consultant at 1 (800) 888-4024, option 2, ext. 4980.