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One call customer service for City of Phoenix Human Resources. Employment, Benefits & Wellness, Safety, Organizational Development​ & Learning, and all HR Services.


Open Monday-Friday, 7:30am to 5:00pm at 251 W. Washington St.

HR Department Organizational Chart

Introducing the refreshed City of Phoenix Customer Service Program...


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Employee Handbook Updated! Handbook Updated!<div class="ExternalClassA1D87BF17C0643E8AA781D9ED3DF5017"><p>​<em>The City of Phoenix Employee Handbook has recently been updated.  It includes important information about the employment relationship for both new and seasoned employees.  </em></p><p> <em>The Employee Handbook can be found on the <a href="/employee-supervisor-services" style="text-decoration:underline;">HR department's intranet site</a>, or by clicking </em> <a href="http://insidephx/Documents/PHX_Employee_Handbook_10_2016.pdf"> <span style="text-decoration:underline;"> <em>here</em></span></a><em>. You must be on the City's intranet to access the handbook. </em></p><p> <em>Questions?  Contact the HR Connection Center at </em> <a href=""> <em></em></a><em> or (602) 495-5700.</em></p></div>
City of Phoenix Mentoring Program of Phoenix Mentoring Program<div class="ExternalClassCB68080AAF064AB58EEAE0BBEB0C0159"><p><font size="3">A city of Phoenix team is creating a mentoring program, and your feedback is vital to the development process. The city team developing the program has created a survey to allow you to provide input. </font></p><p><font size="3">The survey should take only a few minutes to complete, and participation is anonymous and completely voluntary. If you’ve been helped by a mentor or think you might like to be one, </font><a href=""><font color="#800000" size="3"><font color="#800000" size="3">please take a few minutes to provide feedback</font></font></a><font color="#800000" size="3"></font><font size="3">. </font></p></div>
FMLA Source is Now Administering FMLA Source is Now Administering FMLA<div class="ExternalClass3A7DFDD4959A4898951C4F7A9B037935"><p>​<em>FMLA Source</em> is now administering all Family and Medical Leave Act (FMLA) on behalf of the City.  </p><p><em>FMLA Source</em> is your first point of contact for all FMLA service needs.  Employees may request FMLA or report an absence anytime via the automated voice response by calling toll-free (877) GO-2-FMLA, using the <em>FMLA Source Now</em> mobile app, or at <a href=""><span style="text-decoration:underline;"></span></a>. </p><p>Also, live, knowledgeable representatives are also available to speak by phone and assist with FMLA questions between 7:30am and 9:00pm (Central Time), again by calling toll-free to (877) GO-2-FMLA.</p></div>

For Managers / Supervisors

You will need access to Manager Self Service to process or review PMG's. Click here to view the directions of how to complete the Supervisory Confidentiality Agreement through eCHRIS Self Service.  Once the agreement has been completed online, Manager Self Services access will be granted within one hour.